Introduction to CMMI ® for Services

Course details

This course is the definitive introductory course about the CMMI^® for Services (CMMI^®-SVC) model. The course provides the knowledge you need to take your first steps with CMMI^®-SVC and is a prerequisite for any certification or subsequent course that calls for an Introduction to CMMI^®requirement. CMMI^®-SVC is a comprehensive set of guidelines that helps organizations to establish and improve processes for delivering service.

CMMI^®-SVC adapts and extends proven standards and best practices to reflect the unique challenges faced in service industries. This set of guidelines also serves as a practical framework for achieving superior service quality, controlling costs, improving schedule performance, and ensuring high levels of customer satisfaction.

The course is highly interactive and composed of exercises, discussion, and presentations. After attending the course, you will be able to describe the CMMI^®-SVC model, apply the model’s process areas, and locate information in the model.

Objectives

This course enables you to

• Determine whether CMMI^®-SVC applies to your business context
• Learn effective practices for defining, establishing, and managing service
• Sustain your improvement
• Prepare for next steps, such as an appraisal or certification