Learn how your IT infrastructure could benefit from a Cloud Computing solution. Through discussions andhands-on labs, you will be introduced to the building blocks of most Cloud Computing solutions. Discussionswill delve into an overview of Cloud concepts, which will including delivery models, provisioning, servicemanagement, monitoring, and best practices. Hands-on labs will provide experience with using the ServicePortal and TSAM interface to perform tasks such as discovering services, requesting a service, modifying aproject, monitoring information, generating invoices, and backing up a server.If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, pleasereview the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page,as well as the system requirements, to ensure that your system meets the minimum requirements for thiscourse.

Target Audience:

This is a basic course for architects, system integrators, security administrators, network administrators,software engineers, technical support inpiduals, and/or IBM Business Partners who are responsible forelements of an existing IT infrastructure.


A basic understanding of a computer operating system and virtualization would be beneficial.


  • Unit 1 - Introduction to Cloud Concepts2.
  • Unit 2 - Self Service Portal3.
  • Unit 3 - Service Life Cycle

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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