Price: TBA

Course details


  • Understand effective communication and identify barriers that prevent it
  • Assess their own interpersonal communication style
  • Learn how their behavior affects others
  • Choose words that are appropriate for each situation
  • Use body language to help get their message across
  • Learn how to give and receive constructive feedback
  • Sharpen their listening skills
  • Improve their assertiveness skills
  • Increase understanding of how others perceive and respond to you
  • Recognize the impact of your behavior on others
  • Increase understanding of why it is important to build trust
  • Identify what types of situations create conflict for you
  • Develop skills to communicate positively in conflict situations
  • Develop skills to give feedback in a constructive and non-defensive manner
  • Learn how to develop strategies for dealing with difficult people and situations
  • Learn how to receive visitors professionally
  • Develop effective listening skills and focus on customer care


  • Understanding Interpersonal Communication
  • Preparing to become a good Communicator
  • Developing your listening skills
  • How to talk so people will listen
  • Non-verbal and Paralanguage Communication skills
  • Developing Emotional Intelligence
  • How to ask good questions
  • How to receive and understand the different feedbacks
  • How to give and respond to different criticism
  • How to deal with people with different communication styles

Course Location

About National Management Institute

Ministry of Planning and Administrative Reform is the prime champion to support the foundation & establishment of the We_They.

The We_They of the Arab Republic of Egypt has been established with a mind set to be a Regional Development Consultant & an implementation arm in the areas of human capital development, administrative capacities development & information technology professional services.

We_They operates as a profit oriented organization while promoting Excellence within the government, private sector’s and the entire MENA region. We_They has established strong ties and relationships with accredited organizations and specialized entities that are internationally recognized. Such network of relations, complements We_They offerings with a wide spectrum of products, services & knowhow's that can be delivered to serve the performance improvement cause of businesses & e-government essentials / capacities (equally). 

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