Interpersonal Communication Skills

Course details

Interpersonal competencies may differ from one competency framework of one company to that of another company. The importance of ‎some may differ but the overall model revolve around some key pillars like trust, appreciating the differences and diversity in others, ‎networking and building partnership with people and communicating with others; to name some. The way employees communicate ‎dramatically affects morale, teamwork, productivity, employee retention, customer relations and the bottom line for any organization - ‎Profits! Interpersonal communication is truly an art, but it's also a science. The science of clear communication, active listening, persuasion ‎and collaboration can be taught. Effective communication is situational. The "right" thing to say or do in one situation may backfire in another. ‎What works with one person doesn't work with another. Effective communicators have mastered both the science and the art of ‎interpersonal communication, applying the principles of social and emotional intelligence to each situation they encounter. ‎In this training workshop, participants will learn and practice ways to develop their interpersonal skills.