Course details
Course Overview
Effective communication skills for conflict
This 2 day programme is intended for delegates with informal or little formal training, or who are new to training and development. The programme is designed to look beyond the standard Train the Trainer Presentations skills programmes available and address the broader skills that trainers must know to be effective in their role as Trainer.
Programme content
The programme is based on the following theory and practice in training skills and includes:
• Ground rules
• Icebreakers
• The Training Cycle
• Identify characteristics of a good trainer
• Mini session deliveries
• Plan Training
• Design Resources
• Identify learners
• Motivation
• Gaining and Maintaining Attention
• Assess learning
• Evaluate training
Delegates are required to delivery three presentations which are recorded to support learning and development of skills. Learners must be prepared to have sessions recorded.
Course Assessment:
The course is assessed through a formal multiple choice question paper and training presentations. All assessment criteria must be successfully passed in order to gain the international certification from City and Guilds.
Action Planning:
All learners will be required to complete a development plan to support continuing professional development following the completion of the programme.
Updated on 08 November, 2015Course Location
About Quantum Consultancy
Why choose Quantum?
Quantum Human Resource Consultancy was founded in March, 2010 and is located at Sheikh Zayed Road, Dubai, U.A.E.
At Quantum, we believe in providing our clients with the best possible solutions for their organization. We believe in quality and providing customers and clients with what they need to improve their workplace performance and personal growth. Our commitment to quality is seen across everything we do, including teaming up with world class training bodies such as Institute of Leadership and Management –ILM – UK, City & Guilds – London, National Safety Council – US. We are also approved with Dubai Corporation for Ambulance Services (DCAS), Trakhees, and General Civil Aviation Authority (GCAA) – UAE. We guarantee you or your organisation impactful training, enhanced performance and measureable results.
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