The world is like a small village, and businesses are developing on international levels like never before. This course is designed to help participants understand the impact their communication skills have on other people, and how improving these skills can make it easier for them to get along in an international workplace environment. You will increase your understanding and capabilities in communicating in interpersonal, international, and intercultural situations.

Course Objectives:

By the end of the course, participants will be able to:

  • Understand the role of culture in communication
  • Demonstrate empathy and flexibility in international business communication
  • Deal effectively with culture based differences
  • Recognize and utilize different communication methods

Course Outlines:

  • Change in the World and the Role of Culture in Everyday Messages
  • Revision of Communication Models
  1. Factors that create noise in the communication process
  2. Language, groups and cultures
  3. Commonly held understandings of communication
  • Communication and Identity: Exploring What it Means to Be Human
  • Culture and Communication
  1. Theoretical perspectives
  2. Cultural Hegemony
  3. Multiculturalism
  • Applied Intercultural Communication
  1. Stereotyping
  2. Attribution
  3. Perception
  4. Social customs
  5. Socially acceptable behavior in given situations
  • Culture
  1. Culture as a worldview
  2. Cultural boundaries
  3. Folk Beliefs
  4. Bounded rationality
  • Relationships
  1. The impact of culture on personal and business relationships
  2. What is important in initial meetings
  3. What needs to be taken into consideration when forming business relationships
  4. Presenting seminars, pitches, and product launches in other cultures
  5. Decision making strategies
  6. Formal business correspondence
  • International Business
  1. Understanding the style and intent of international business partners
  2. Dealing with culturally-based differences
  3. Verbal and nonverbal communication
  4. Business transactions through the eyes of other cultures
  5. The use of communication technology
  • Culture, Negotiation & Conflict: Challenges and Problems of Intercultural Communication

We_They was founded in 1988 with the aim of providing first class training and consulting services, enabling our clients to improve and sustain a valuable competitive advantage, hence, making a positive contribution towards their success. Working closely with national and multi-national companies, we offer global experience coupled with practical, local expertise.  

We aim to deliver innovative yet practical business solutions, from concept formation to implementation and evaluation. BLI’s depth of service and global reach translates into seasoned knowledge for tailoring our services to our clients’ specific needs. 

See all BLI Consulting & Training courses

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