Course details

After successful participation, the staff will be able to apply rules and regulations, use special fares and reissue tickets confidently.

General Outline

Rules

  • Currency Regulations
  • Acceptance Of MCO’s
  • Validity
  • Directional Minimum Check
  • Country of Origin Minimum Check
  • Country of Payment Check
  • Directional Fare Undercut Check

Excursion Fares

  • Within Middle East
  • Europe/ Middle East

Family Fares

  • Within Middle East
  • Europe/ Middle East
  • Middle East/ Libya

Youth Fares

  • Within Middle East
  • Europe/ Middle East
  • North Atlantic

Student Fares Worldwide

Special Category passenger

  • Stretcher/ Incubators
  • UM Escorts

Rerouting & Reissue

  • Endorsement
  • Voluntary Rerouting
  • Reissues

Audience

Sales Counter staff who successfully completed Basic Tariffs/ Self-Study program and FL2000 and been on the job at least six months.

Training Methodology

Handouts, White Board, T.P., Manual, PAT 

Updated on 08 November, 2015

About Kuwait Airways

Kuwait Airways aims at setting the standard for customer orientation and become an admired airline to fly, to invest in, and to work for.

Our Goals

1. Product and Services

  • To provide customer-oriented services that meet the inpidual needs and preferences of our clients.
  • For clients who look for best-in-class services, we provide for them a premium product.
  • For clients seeking value for money, we provide a reliable economy product.
  • Our philosophy is to be an airline with a global reach and a local touch. Our clients will appreciate our services that enhance both novelty and tradition.

2. Customer

  • To serve the entire community of Kuwait
  • To become the preferred carrier for inbound business travel.
  • To become a link for Business and Leisure travel between Eastern and Western regions.

3. Market

  • We are an international airline. We connect the Kuwaiti economy and society with the world whenever it is economically feasible.
  • We are an important link. The geographic location of Kuwait allows us to link with the GCC countries, the Indian sub-continent and Asia with Europe, and the USA and vice versa.

4. Financial Viability

  • To grow in line with the market demand in Kuwait and capture further growth opportunities in the Middle East.
  • To provide a viable investment opportunity to the private sector.
  • For us, financial viability is the key to become a trusted and respected enterprise to our investors, customers and employees.
  • After the Liberation of Kuwait in 1991, we proudly rebuilt Kuwait Airways. With the same spirit we look at the future and take the challenge of transforming Kuwait Airways into a profitable enterprise.

5. Employees

  • We believe that highly-motivated and well-trained employees can show distinguished performance. Therefore we empower our employees by providing rewarding career opportunities and excellent training.

6. Technology

  • To use technology to improve our product reliability, safety and on-time performance.
  • To use integrated Management Information Systems to support the management decision-making by providing accurate and actual information on market and own performance.

7. Image

  • To become a catalyst for the future economy of Kuwait and the neighboring regions.
  • To build a strong relationship with the local community, especially with suppliers.
  • As the flag carrier of Kuwait, to continue to be associated with success and excellent performance.

We optimise our operations to make great deals and cheaper flights for you. We are in the air travel business since. Purchase your ticket and enjoy your trip with us.

See all Kuwait Airways courses
Are you from Kuwait Airways ? Claim your course!
Courses you can instantly connect with... PSA- International Certification in Passenger Service Agent (UK) Syscoms College IATA Passenger Ground services (PGS) MNR Talent and Skill Development Institute Passenger Ground Services with Check-in Software MNR Talent and Skill Development Institute

Is this the right course for you?

Rate this page

Didn't find what you were looking for ?

or