Course details
This competency unit specifies the skills, knowledge and attitudes required by persons working under supervision to deliver service to customers.
It consists of the following elements:
- Deliver service to customers professionally
- Respond to customer issues/complaints
- Handle exchanges, returns and refunds
This unit is within the competency category of Sales and Customer Service and is one of the core modules leading to the WSQ Certificate in Retail Operations.
This module is also available in Mandarin.
Entry Requirements
Participants must be proficient in reading, spoken and written English/Mandarin.
Updated on 08 November, 2015Course Location
About Singapore Institute Of Retail Studies
The primary mission of SIRS is to provide quality and market driven holistic training solutions through the national Workforce Skills Qualifications (WSQ) programmes in Retail, Service Excellence, Productivity and Business Management to enhance the skills and employability of the Retail and Service workforce in Singapore.
See all Singapore Institute Of Retail Studies courses- Professional Customer Service Skills Diploma The Teachers TrainingSGD 17Duration: Upto 2 Hours
- Customer Care Certificate New Skills AcademySGD 32
SGD 404Duration: Upto 8 Hours
