Integrating Cisco Unified Communications Applications Global Knowledge Egypt


This course prepares you for the implementation of Cisco Collaboration applications including Cisco Jabber, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express and Cisco TelePresence Managerment Suite.

This course is based on software version 10.6

This overview will be updated further once the course has been fully released by Cisco


  • After you complete this course you will be able to:
  • Describe how Cisco Unity Connection is virtualised, designed and deployed in single and multi-site deployments
  • Integrate Cisco Unity Connection with the call processing system using SCCP and SIP
  • Manage the end users and feature access in Cisco Unity Connection
  • Set up Cisco Unity Connection and import users from an LDAP server and from Cisco Unified Communications Manager
  • Implement call management and call routing including the dial plan and call handlers
  • Explain unified messaging single inbox and how Microsoft Exchange is integrated
  • Describe how voice messaging systems can be monitored and how to troubleshoot Cisco Unity Connection issues
  • Describe how to enable voice messaging in remote branches during WAN outages in centralised deployments


  • Cisco Unity Connection
  • Cisco Unity Express
  • Cisco Unified IM and Presence Implementation
  • Video Provisioning and Integration in a
  • Unified Communications Deployment

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