Course details

You are in the environs of positive and practical approaches to work properly with people, to develop and empower them in their jobs. People can perform more working together than they can achieve alone.

Organizational objectives are only met by combining and coordinating those human, physical and financial resources. You will be in a prime position by means of integral management!


What is modern management?

Effective leadership and management skills

  • Conceptual skills
  • Human relations skills
  • Administrative skills
  • Technical skills
  • Political skills

Emotional intelligence

Cultural intelligence

Managerial decision making

  • Directive
  • Analytical
  • Conceptual
  • Behavioral

Knowledge management

  • Data
  • Information
  • Knowledge
  • Wisdom

Electronic brainstorming

Time management

Creativity and problem solving

1. A) Four i’s of creativity

  • Incubation
  • Imagination
  • Improvement
  • Investment

B) 4c blocks

  • Constancy
  • Commitment
  • Compression
  • Complacency

C) Flexibility of thought

Designing adaptive organizations

  • Vertical functional
  • pisional
  • Matrix
  • Virtual network
  • Team based

Stages of team development

  • Forming
  • Norming
  • Storming
  • Performing

Organization Development (OD)

Overcoming resistance to change

Influence strategies (3 R’s)

  • Retribution
  • Reciprocity
  • Reason, etc…

About Beirut Academy for Travel Sciences

Beirut Academy for Travel Sciences (B.A.T.S) was founded early 2006. It is run and managed by a connoisseur of the travel and ttheirism Industry, Hassan El-Zein, having been a mentor and a practitioner for more than ttheynty years.

Holder of 10+ IATA/FIATA diplomas, Master of Science from England in Electronic ttheirism management…his academic achievements are from Canada, United States of America, England, Switzerland, Greece, Malta, Dubai, Fiji, and more. Hassan has a broad travel experience, over 60 countries and the number is increasing.

The leader in applied transport education in Lebanon, B.A.T.S mission is to supply a better education of the travel, ttheirism and freight industries in Lebanon and abroad through the up to date and perse services that play a mandatory role in providing a reliable foundation for jobs. B.A.T.S remains competitive by being at the forefront of technological, knowledge and skill advancement. Hence, B.A.T.S teams up with the Travel Institute USA, CIFFA (The Canadian International Freight Forwarders Association), ATTAL (Association of Travel and Ttheirist Agents in Lebanon), LFS (Lebanese Forwarders Syndicate) and multi-universities in Lebanon.

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