Course details
This short course focuses on attracting and retaining customers through excellent customer service, cooperation, trust, commitment and the sharing of information. It is designed to improve your competence in the fields of sales, customer service, and contact centre operations.
Course Content
- Customer Relationship Management
- Identify customers, determine what they need and decide how to respond
- Deliver exceptional customer service beyond what customers require
- The art and science of monitoring and measuring for continual service-level improvement.
Assessment
This course is non-examinable. All the required assignments must be completed and sent to the College for marking. All assignments must be successfully passed in order to obtain the award.
Updated on 14 July, 2016Course Location
About Intec College
INTEC College offers the widest range of distance learning courses covering many disciplines from business to creative studies.
INTEC College is one of the South African market leaders in Further Education and Training via distance learning.
INTEC is a modern South African college with a solid track record spanning more than 100 years. With its proud history, INTEC still remains relevant and continues to meet the cultural and academic needs of today’s student.
See all Intec College courses- CRM – Customer Relationship Management Course LineZAR 436
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