Course details
Everyone who is involved in sales or who deals with the public, should know how to interact with people in a professional manner. This informative short course will teach you the ins and outs of dealing with both clients and colleagues, telephonically and face to face.
Course Content
- Customer Care
- Display cultural awareness with customers and colleagues
- Attend to customer enquiries face to face and on the telephone
- Inform client of planned process and follow up on requests
- Resolve client requests and queries
Assessment
This course is non-examinable. All the required assignments must be completed and sent to the College for marking. All assignments must be successfully passed in order to obtain the award.
Updated on 14 July, 2016Course Location
About Intec College
INTEC College offers the widest range of distance learning courses covering many disciplines from business to creative studies.
INTEC College is one of the South African market leaders in Further Education and Training via distance learning.
INTEC is a modern South African college with a solid track record spanning more than 100 years. With its proud history, INTEC still remains relevant and continues to meet the cultural and academic needs of today’s student.
See all Intec College courses- Customer Relationship Management Certification Courses Distance Learning Ltd.ZAR 883
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