Course details
Looking to run your Call Centre more effectively, as well as maximising your personnel, team and operational performance? Then this course was designed just for you.
Course Content
- Core Subjects
- Contact Centre Operations Management I
- Contact Centre Service Management I
- Contact Centre People Management
- Contact Centre Operations Management II
- Contact Centre Service Management II
Assessment
All assignments are optional, but you will need to write and pass 6 formal exams. Please note that exams are written in June and October of each year. You should complete an examination entry form and submit it to the College, together with the prescribed examination fee before the closing date for the next examination.
Updated on 14 July, 2016Course Location
About Intec College
INTEC College offers the widest range of distance learning courses covering many disciplines from business to creative studies.
INTEC College is one of the South African market leaders in Further Education and Training via distance learning.
INTEC is a modern South African college with a solid track record spanning more than 100 years. With its proud history, INTEC still remains relevant and continues to meet the cultural and academic needs of today’s student.
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