Course details
The INTEC Call Centre Agent Short Course Certificate is just the course you've been looking for if you want to learn about the duties of a call centre agent.
Course Content
- Call Centre Agent
- Orientation to contact centres
- Inbound and outbound call centres
- Dealing with the customer
- Handling tough situations
- Working in and with the team to get results
- Technical competency
- Performance management
Assessment
All assignments are optional, but you will need to write and pass 1 formal exam. Please note that exams are written in June and October of each year. You should complete an examination entry form and submit it to the College, together with the prescribed examination fee before the closing date for the next examination.
Updated on 14 July, 2016Course Location
About Intec College
INTEC College offers the widest range of distance learning courses covering many disciplines from business to creative studies.
INTEC College is one of the South African market leaders in Further Education and Training via distance learning.
INTEC is a modern South African college with a solid track record spanning more than 100 years. With its proud history, INTEC still remains relevant and continues to meet the cultural and academic needs of today’s student.
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