This course is focused entirely on the Cisco Business Edition 6000 solution, designed for organizations with up to 1000 employees. The solution offers premium voice, video, mobility, messaging, presence, and contact center features on a single platform and provides core communication capabilities that medium-sized businesses need for improved collaboration across the value chain.

During this course delegates will learn how the Cisco Business Edition 6000 solution ,enabled by virtualization technology, consolidates multiple applications on a single platform and how high-availability features can be maximised to support mission-critical voice, messaging, and contact center capabilities. Presence, Unity Connection, Jabber, Webex UUCX are all covered during this course. This course is designed around Business Edition version 9.0


  • Upon completing this course, the learner will be able to meet these overall objectives:
  • Understand the BE6000 solution and market positioning
  • Describe key virtualized collaboration applications: Cisco Unified
  • Communications Manager (CUCM), Unity Connection (CUC), IM & Presence (IMP), Video (VCS-C), Contact Center (UCCX) and what’s new in version 9 (i.e. Native queuing, Paging, etc.).
  • Maximise the use ofthe BE6000 sizing tools
  • Learn step by step how to deploy and install a complete Cisco Business Edition 6000 Collaboration solution virtualized on the UCS C-Series platform
  • Connect and configure a user on BE6000
  • Configure Unity Connection and user mailbox
  • Install Cisco Jabber
  • Complete inital setup and configuration of UCCX
  • Understand mobility design considerations


  • Architecture: Key Concepts ; Tools
  • Gateway Refresh
  • Virtualization UC on UCS - Pre-installation
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection.
  • Cisco Unified Communication Manager IM (CUP)
  • Cisco Jabber
  • Mobility
  • VCS Video Communications Server
  • Hunt groups ; Native queuing
  • Unified Contact Center Express

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