This training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks.

Objectives

After completing this course, students will be able to:

  • Describe the components that are required for a successful Microsoft Dynamics CRM implementation.
  • Identify the hardware and software requirements for components of a Microsoft Dynamics CRM implementation.
  • Install Microsoft Dynamics CRM Server.
  • Install Microsoft Dynamics CRM Reporting Extensions.
  • Install and configure the Microsoft Dynamics CRM E-mail Router.
  • Describe the deployment methods for installing Microsoft Dynamics CRM for Outlook.
  • Configure Claims-based authentication and Internet-facing deployment.
  • Upgrade to Microsoft Dynamics CRM 2013.
  • Manage Microsoft Dynamics CRM organizations using the Deployment Manager.
  • Describe the high availability options for Microsoft Dynamics CRM 2013.

Prerequisites

Before attending this course, students must have a working knowledge of:
  • Microsoft Windows Server
  • Active Directory
  • Internet Information Services (IIS)
  • Microsoft Exchange
  • Microsoft SQL Server
  • Microsoft Outlook

Module

  • Module 1: System Requirement and Required Technologies
  • Module 2: Install Microsoft Dynamics CRM ServerThis module focuses on installing Microsoft Dynamics CRM Server. It also discusses the required components and Server requirements.
  • Module 3: Install Microsoft Dynamics CRM Reporting Extensions
  • Module 4: Manage Microsoft Dynamics CRM with the Deployment ManagerThis module explains how you can redeploy Microsoft Dynamics CRM and use the Microsoft Dynamics CRM Deployment Manager to carry out deployment-wide administration tasks.
  • Module 5: Upgrade to Microsoft Dynamics CRM 2013This module examines the planning considerations and the steps for upgrading an existing Microsoft Dynamics CRM deployment to Microsoft Dynamics CRM 2013.
  • Module 6: Email Management
  • Module 7: Microsoft Dynamics CRM for Microsoft Office Outlook
  • Module 8: Configure an Internet-Facing DeploymentThis module describes how to configure a Microsoft Dynamics CRM deployment for access over the Internet. A deployment that is configured in this way is referred to as an “Internet-Facing Deployment (IFD).”
  • Module 9: Maintain and Troubleshoot a DeploymentThis module provides information on maintaining performance, troubleshooting, and updating Microsoft Dynamics CRM.
  • Module 10: High-Availability Options

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