Price: TBA
- Duration: 3 Hours
Course details
- Within Cisco Unity Connection, call routing takes control of the call flow. Call handlers are used to build auto-attendant functionality with Cisco Unity Connection. This course explains the call management options in Cisco Unity Connection and the user templates which are the basis for creating new users. This course also explains how to resolve the most common issues with Cisco Unity Connection integrations and presents the Cisco Unified Real-Time Monitoring Tool (RTMT). It also covers the micro and macro traces for Cisco Unity Connection.
- recognize the order of call routing rules in Cisco Unity Connection
- match the different kinds of call handlers with their correct descriptions
- recognize call handler template basics
- match the transfer rules in call handler templates with their correct descriptions
- describe the system call handler
- describe the directory handler
- recognize user template settings in Cisco Unity Connection
- describe the main Cisco Unity Connection user parameters
- recognize how to use class of services to assign additional features to users
- describe the Cisco Unity Connection troubleshooting methodology
- describe how to approach AAR and Cisco Unified SRST issues with Cisco Unity Connection integrations
- describe how to troubleshoot MWI issues
About New Horizons Lebanon
As changes in technology have accelerated, it’s become even more essential for people to master technology to be productive, invaluable employees who optimize, program and invent solutions—and even grow companies of their own. With over 300 centers in 60 countries, New Horizons is the world’s largest independent IT and Business training company. Over the past 35 years, New Horizons has delivered a full range of IT and business skills/Management training through innovative learning methods that have transformed businesses and helped over 35 million students reach their goals. New Horizons Lebanon branch was established in 1996.
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