Course details

The aim of this course is to produce competent system engineers for the Cisco Unity product. Upon completion of this course, system engineers will be able to install, upgrade, configure, maintain, and troubleshoot new and existing Cisco Unity installations. It is the second class in a two-class series, the first being Administering Unified Messaging (AUM).Target Audience

This course is designed for:

  • Channel Partners/Resellers
  • Customers and Employees looking to expqand their knowledge on this area.


Upon completing this course, the learner will be able to meet these overall objectives:

  • Given the hardware specification for a computer messaging system of a stated capacity, determine the appropriate platform to be used and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system
  • Given a set of installation software components, select the correct components, install the software following the recommended installation sequence, and verify proper operation
  • Given an integration scenario with specific components, choose the correct integration type and describe the steps needed to complete the integration
  • Given a particular server type, be able to select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication
  • Given a problem description and access to appropriate Cisco Unity tools and utilities, describe and be able to use the appropriate tools to address specific system maintenance, diagnostics, troubleshooting, and reporting problems

Course Outline

Cisco Unified Messaging System Hardware

  • Unified Messaging Server Hardware
  • Unified Messaging Voice Boards

Cisco Unified Messaging System Software

  • Unified Messaging Architecture
  • Installing Cisco Unity Messaging Software
  • Upgrading Cisco Unified Messaging Software

Cisco Unity Connection Overview

  • Defining Cisco Unity Connection Server Hardware
  • Defining Cisco Unity Connection Architecture and Software

Unified Messaging Integrations

  • Cisco Unified Messaging Integrations
  • Integrating Cisco Unity with Cisco Unified Communications Manager

Unified Messaging Networking

  • Cisco Unity Networking Overview
  • Message Transfer and Directory Replication
  • Understanding Networking Subscribers
  • Understanding Digital Networking
  • Understanding VPIM Networking
  • Understanding AMIS Networking
  • Understanding Cisco Unity Bridge Networking

Unified Communications Maintenance and Utilities

  • Cisco Unity Administration Tools
  • Cisco Unity Audio Management Tools
  • Cisco Unity Diagnostic Tools
  • Cisco Unity Switch Integration Tools
  • Disaster Recovery and Cisco UnityProviding Redundancy: Implementing Failover in Cisco Unity

About Equitrain

EquiTrain –a pision of Equinox International- equips organizations with IT skills that are the lifeblood of modern corporate life, as Theyll as the professional expertise required for ensuring productivity and to remain competitive now and tomorrow.

At EquiTrain, They tailor end-to-end training solutions that incorporate both IT and business consultancy to the specific needs of each inpidual customer. They can equip yTheir IT professionals with all they need to quickly maximize yTheir new technology investments as Theyll as pushing forward absolute beginners on their road to IT proficiency.

They offer a broad range of IT and Management training cTheirses and certifications from top technology vendors with a choice of on-site or offsite, public or closed and local or abroad training. Their portfolio of cTheirses is supplemented by Their strategic training alliance with world's leading providers of learning solutions.

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