In this course, you'll gain the skills and knowledge necessary to implement a Cisco IOS Unified Communications solution. You will learn the basics of traditional telephony as well as Voice over IP (VoIP) fundamentals, including various VoIP protocols. You will learn to configure Cisco Unified Communications Manager Express (CUCME) and implement and troubleshoot Cisco Unity Express (CUE). You will also explore the configuration of the Cisco Smart Business Communications System (UC500 Series).

Target Audience

Network engineers who will design and install basic Cisco IOS Unified Communications solutions that include the deployment of Cisco Unified Communications Manager Express, Cisco Unity Express, and Cisco Smart Business Communications System

Objectives

  • Operation of traditional telephony systems, both public and private
  • Key features and functionality of a Cisco IOS Unified Communications system
  • CUCME/CUE market, positioning strategies, and deployment models
  • VoIP fundamentals
  • VoIP protocols
  • Configure IP phones for use in a Cisco IOS Unified Communications network
  • Key features and functionality of CUCME
  • Key features and functionality of CUE
  • Configure analog voice interfaces, digital voice interfaces, and dial peers to set up VoIP communications.
  • Configure additional Cisco CUCME features, including GUI features and phone features
  • Install CUE and configure Auto Attendant
  • Configure voice mail features
  • Upgrade CUE and troubleshooting
  • Cisco CUCME/CUE deployment scenarios and issues
  • Components, features, and positioning of the Cisco Smart Business Communications System (UC520)
  • Use Cisco Configuration Assistant to implement basic and advanced voice features on the Cisco Smart Business Communications System
  • Ongoing maintenance of a Cisco Smart Business Communications System using Cisco Configuration Assistant.

Course Outline

Cisco Unified Communications Systems Introduction

  • Benefits of implementing Cisco Unified Communications
  • Components
  • Infrastructure
  • Call processing agent
  • Endpoints
  • Applications
  • Messaging choices
  • Auto Attendants and Cisco Unified IVR applications
  • Cisco Unified Contact Center applications
  • Cisco Unified Communications Mobile solutions
  • Cisco Unified Presence
  • Cisco TelePresence

Traditional Telephony Operations

  • Components and operation of the PSTN
  • PBXs and key systems
  • Three types of signaling required in a telephony network
  • How telephone calls are established in the PSTN
  • Numbering plans
  • E.164 standard for defining numbering plans
  • Components of an analog telephone
  • FXS and FXO signaling
  • Loop-start signaling
  • Ground-start signaling
  • Basic E&M signaling
  • Converting analog signals to digital signals
  • TDM
  • Characteristics of T1 circuits
  • Characteristics of E1 circuits
  • How CAS circuits accomplish supervisory, address, and informational signaling
  • How CCS circuits accomplish supervisory, address, and informational signaling

VoIP Fundamentals

  • Function of a DSP
  • How a DSP packetizes voice streams
  • How voice is transmitted in RTP packets
  • Codecs used in a Cisco Unified Communications system
  • Additional functions performed by DSPs
  • Signaling protocols required in a Cisco Unified Communications system
  • SCCP signaling
  • H.323 signaling
  • MGCP signaling
  • SIP signaling
  • Function of a gateway in a Cisco Unified Communications system
  • How voice ports are used in a voice gateway
  • Function of a call leg
  • Purpose of a dial peer
  • Connect to an ITSP
  • How the router and attached telephony equipment collect and consume digits
  • Apply digit consumption to the dial peer
  • Digit manipulation and the commands used to connect to a specified destination
  • How the network establishes PLAR
  • Troubleshoot dial plans
  • Voice VLANs
  • Configure voice VLANs on a Cisco Catalyst switch
  • DHCP service options
  • DHCP Relay Server
  • Configure NTP
  • IEEE 802.3af and Cisco PoE
  • Cisco IP Phone firmware files and XML configuration files
  • How Cisco IP phones obtain XML configuration files and IP addresses
  • Quality of Service (QoS) with respect to traffic in a network
  • Four key quality issues with converged networks
  • How a lack of bandwidth can cause quality issues and ways to resolve those issues
  • How end-to-end delay can cause quality issues and ways to resolve those issues
  • How packet loss can cause quality issues and ways to resolve those issues
  • QoS requirements of common types of network applications
  • QoS policy
  • Key steps involved in implementing a QoS policy on a network
  • How Cisco AutoQoS can be used to implement a QoS policy

Cisco Unified Communications Manager Express Implementation

  • Key benefits and features of Cisco Unified Communications Manager Express (CUCME)
  • Supported platforms, and the required memory, licensing, and software to deploy CUCME 
    CUCME endpoints
  • Purpose and examples of an ephone
  • Purpose and examples of an ephone-dn
  • Types of ephone-dns
  • Configure the CUCME router to provide the endpoint firmware files using TFTP
  • Use the CLI to configure the telephony service on a CUCME system to support endpoints 
    Location-specific parameters that can be configured
  • Reboot IP phones using two different methods
  • Endpoint troubleshooting
  • Configure MOH
  • Configure Call Forward
  • Configure Call Transfer
  • Configure Call Park
  • Configure Intercoms
  • Configure Paging
  • Configure Call Pickup
  • Configure call blocking
  • Configure directory services features
  • Download and load required files on the CUCME router
  • Configure syslog
  • Billing support
  • CDRs

Cisco Unity Express Implementation

  • Positioning of Cisco Unity Express (CUE)
  • CUE modules and capabilities
  • CUE voice mail features
  • Auto Attendant features of CUE
  • Management features of CUE
  • System functionality features of CUE
  • CUE software files
  • Configure the CUCME router to support voice-mail and Auto Attendant services
  • Configure CUE with an initial setup
  • Configure voice mail, Auto Attendant, and system settings on the CUE system using the Initialization Wizard
  • Customize the CUE Auto Attendant features
  • Modify the CUE Auto Attendant prompts using the TUI
  • Troubleshoot common voice mail issues such as incorrect greeting and MWI failure

Cisco Smart Business Communications System Implementation

  • Voice features
  • Security features
  • Wireless networking features
  • Cisco Configuration Assistant tool
  • Default configuration of the Cisco Smart Business Communications System
  • Obtain and install Cisco Configuration Assistant
  • Use the Device Setup wizard to configure a new device
  • Connect to the community or device using Cisco Configuration Assistant
  • Set basic settings on the Cisco UC500 Series for Small Business routers
  • Use the topology view in Cisco Configuration Assistant
  • Upgrade the operating system of the Cisco UC500 Series for Small Business device
  • Verify and load files and phone firmware onto Cisco UC500 Series for Small Business devices
  • Configure the voice features using the Cisco Configuration Assistant
  • Configure port settings using Cisco Configuration Assistant
  • Configure security using Cisco Configuration Assistant
  • Configure switching using Cisco Configuration Assistant
  • Configure wireless access using Cisco Configuration Assistant
  • Configure routing using Cisco Configuration Assistant
  • Configure DHCP using Cisco Configuration Assistant
  • Configure the Cisco Smart Business Communications System Internet connection using Cisco Configuration Assistant
  • Save changes made to the configuration
  • Back up the configuration
  • View the health of a Cisco Smart Business Communications System using Cisco Configuration Assistant
  • Review and respond to Cisco Smart Business Communications System event notifications using Cisco Configuration Assistant
  • Review and respond to Cisco Smart Business Communications System messages using Cisco Configuration Assistant
  • Archive and restore Cisco Smart Business Communications System configuration files using Cisco Configuration Assistant
  • Reset a Cisco Smart Business Communications System to a factory default state using Cisco Configuration Assistant

EquiTrain –a pision of Equinox International- equips organizations with IT skills that are the lifeblood of modern corporate life, as Theyll as the professional expertise required for ensuring productivity and to remain competitive now and tomorrow.

At EquiTrain, They tailor end-to-end training solutions that incorporate both IT and business consultancy to the specific needs of each inpidual customer. They can equip yTheir IT professionals with all they need to quickly maximize yTheir new technology investments as Theyll as pushing forward absolute beginners on their road to IT proficiency.

They offer a broad range of IT and Management training cTheirses and certifications from top technology vendors with a choice of on-site or offsite, public or closed and local or abroad training. Their portfolio of cTheirses is supplemented by Their strategic training alliance with world's leading providers of learning solutions.

See all Equitrain courses

Contact information not available.

Courses you can instantly connect with...
Cisco Certified Network Associate - CCNA American Academy Cisco Certified Network Associate (CCNA) Helper Learning Cisco Certified Network Professional (CCNP 2012) Helper Learning

Is this the right course for you?

Rate our content

Didn't find what you were looking for ?

or