Overview:

This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence.

Objectives:

  • After you complete this course you should be able to:
  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection,Cisco Unified Communications Manager and IM Presence Service.
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Content:

  • Cisco Unified Communications Solutions
  • Administrator and End-User Interfaces
  • Call Flows in Cisco Call Control Platforms
  • Endpoint and End-User Administration
  • End User Telephony and Mobility Features
  • Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
  • Cisco Unified Communications Solutions Maintenance
  • Labs

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