Course Overview

 Center Benefits - Institute of Leadership & Management Courses :

• ILM Approved Centre
• ILM Validated Courseware
• ILM Approved Trainers
• ILM Certificate upon passing assessments (ILM fees apply)
• UAE Ministry of Education Accredited Institute
• Certificate of Achievement (Ministry Attestation fees apply)
• Corporate Venue: Onsite or at SitesPower

Training Quality Guarantees :

Course Overview
To develop knowledge and understanding of problem solving and decision making as required by a practicing or potential first line manager :
• Know how to describe a problem, its nature, scope and impact
• Know how to gather and interpret information to solve a problem
• Know how to solve a problem
• Know how to plan the implementation and communication of decisions

Assessment Criteria
• Describe a problem, its nature scope and impact
• Gather and interpret information to identify possible solutions to a problem
• Briefly summarize the options, providing facts and evidence, not just opinion
• Use at least one simple decision making technique to evaluate options to arrive at the best solution
• Plan the implementation and communication of the decision
• Briefly discuss which monitoring and review techniques could be used to evaluate outcomes

International Curriculum
Unit 3.01 - Validated by ILM, the Institute of Leadership & Management.

Course Outline

Learning Outcomes and Assessment Criteria

  • Introduction
  • Problem Solving and Decision Making
  • Activity 1
  • Define a problem clearly
  • Types of Problems and Decisions
  • Decision Making Conditions
  • Decision Making Styles
  • Problem Avoider, Problem Solver, Problem Seeker
  • Gathering Information for Problem Solving and Decision Making
  • The Problem Solving Cycle
  • Scoping the Problem

About SitesPower

Resulting from our proven track record of customer satisfaction, SitesPower has been granted numerous international, elite authorizations and achievements in the short time since launching in 2001, not to mention having our courses Accredited by the Ministry of Education.  As an independent training provider, rather than a franchisee, these are true accomplishments. Authorizations include PMI, ILM (UK), Microsoft, RedHat, EC-Council, ITIL (EXIN), City & Guilds, AutoDesk, Adobe & ICDL.

See all SitesPower Training Institute courses

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