ILM Solving Problems and Making Decisions Course

Course details

Course Overview

 Center Benefits - Institute of Leadership & Management Courses :

• ILM Approved Centre
• ILM Validated Courseware
• ILM Approved Trainers
• ILM Certificate upon passing assessments (ILM fees apply)
• UAE Ministry of Education Accredited Institute
• Certificate of Achievement (Ministry Attestation fees apply)
• Corporate Venue: Onsite or at SitesPower

Training Quality Guarantees :

Course Overview
To develop knowledge and understanding of problem solving and decision making as required by a practicing or potential first line manager :
• Know how to describe a problem, its nature, scope and impact
• Know how to gather and interpret information to solve a problem
• Know how to solve a problem
• Know how to plan the implementation and communication of decisions

Assessment Criteria
• Describe a problem, its nature scope and impact
• Gather and interpret information to identify possible solutions to a problem
• Briefly summarize the options, providing facts and evidence, not just opinion
• Use at least one simple decision making technique to evaluate options to arrive at the best solution
• Plan the implementation and communication of the decision
• Briefly discuss which monitoring and review techniques could be used to evaluate outcomes

International Curriculum
Unit 3.01 - Validated by ILM, the Institute of Leadership & Management.

Course Outline

Learning Outcomes and Assessment Criteria

• Introduction
• Problem Solving and Decision Making
• Activity 1
• Define a problem clearly
• Types of Problems and Decisions
• Decision Making Conditions
• Decision Making Styles
• Problem Avoider, Problem Solver, Problem Seeker
• Gathering Information for Problem Solving and Decision Making
• The Problem Solving Cycle
• Scoping the Problem