- Duration: 5 days
- Timings: 8:30am to 2:30pm
Course details
This course will address the process of designing and implementing a customer service system as a major competitive tool. Each day will concentrate on the provision of customer service from the individual, the company and a global perspective. It deals with determining the service expectations of different customer groups and developing a service strategy around their needs. It will address the importance of client relationships, how to write standards and how to develop top quality customer service teams.
Think "Big Picture" Social Media And Its Impact On Customer Service Think "Internal" - People And Strategy Think "Personal"
Updated on 01 May, 2018About Informa Connect Middle East
Informa Middle East, is part of Informa, a multinational publicly listed publishing and events company.
The Middle East office was previously known as IIR Middle East, and has been established in Dubai since 1993. Informa Middle East has grown to be the largest event organiser in the region and with over 300 staff, the office runs over 450 training courses and over 40 conferences regionally on an annual basis.
The company also incorporates Informa Global Exhibitions which organises around 130 trade and consumer exhibitions in over 38 cities across the globe. Arab Health, Cityscape, Middle East Electricity and The Bride Show are some of the flag ship events.
Aside from the public training courses, conferences and exhibitions, Informa Middle East also provides in-house training to companies as well as manages events on behalf of corporate clients. Some of the past clients include NBAD, Microsoft, Etisalat, STC, Mobily, and ADNOC.
See all Informa Connect Middle East courses- Certificate in Call Centre Success Global EdulinkUSD 36Duration: Upto 30 Hours
- Managing and Improving Customer Service Process Certification Courses Distance Learning Ltd.USD 50
USD 100Duration: Upto 8 Hours
