IIE Operations Management

Course details

The study of Operations Management enables organisations that provide products or services to compete on an effective footing with other organisations in the 21st century. The principles used in manufacturing can be applied to a myriad of service industries where managers and supervisors need to deliver exceptional service while managing input cost and capacity. Examples include restaurants, hotel and resort management, hospital management and pharmaceutical stock control, airlines, entertainment, tourism-related services and education.

All too often companies in the manufacturing and service sectors find themselves plagued by:

• Under-capacity utilisation while simultaneously working overtime.
• Long lead-times and poor on-time deliveries.
• Inventory buildup and quality problems.

This Short Learning Programme covers the techniques associated with proper operations management and its relationship to other business disciplines. It provides practical tools to measure performance, to improve production, determine throughput, optimise capacity, cut operating cost and ultimately increase profits through effective process control and risk management.

With a strong focus on customer service, this course is perfectly suited for the Service Industry as well as Production. The theoretical content of this programme is balanced with practical application and enables students to maximise resources for competitive advantage.

WHO SHOULD ATTEND

• Those already involved in operations management who have not had the benefit of formal training.
• Senior and middle level managers with responsibilities in operations management, manufacturing management, services management, supply chain management, distribution management, inventory control management and procurement management.
• Managers who require a broader understanding of how efficient operations can be an effective tool to increase profits.
• Those who wish to enter the field of operations management.

PROGRAMME MATERIAL

• The short learning programme fee includes all programme material, which becomes the property of the student. This material constitutes a valuable source of on-going reference. Please note that module manuals will be available in electronic format.

PROGRAMME EVALUATION

• Students will be required to submit a Portfolio of evidence at the end of the programme.

PROGRAMME OVERVIEW

• This Short Learning Programme aims to provide comprehensive knowledge of the concepts and principles of Operations Management and its relationship with other business disciplines. The theories will be applied to practical contexts which will enable students to demonstrate their understanding of the maximising of resources for competitive advantage.

PROGRAMME OUTLINE

• Understanding the operations manager's role and responsibility with specific reference to the transformation process. This includes understanding the difference between operations in manufacturing versus service industry.
•  Tools and techniques for accurate forecasting for the operations process.
• Strategy design of flow of processes to maximize efficiency of time and resources in the operations of goods and services.
• Models for managing quality in the operations process, including quality of services.
• Supply chain management, including inventory management, materials requirements planning (MRP), capacity planning and aggregate planning.
• Strategic planning for operations management challenges.

CERTIFICATION

• Operations Management is a short learning programme (SLP) that is certified by The Independent Institute of Education and endorsed by the Chartered Institute of Business Management (CIBM). Students enrolled in this programme can apply, on successful completion, for exemption, based on recognition of prior learning, for the equivalent module offered on a full qualification/SLP module, when registering for the IIE Management Development Programme (Exempt from Operations Management*) *Important note: Entrance requirements apply. Please speak to a consultant for more details. Curriculum changes may occur. All short learning programmes short learning programmes available through The Business School at Varsity College have been specifically designed for working adults. These SLPs differ from The IIE full qualifications that are also available through Varsity College and which are registered on the National Qualifications Framework. Before you register you must ensure that the programme you select best suits your individual learning and workplace objectives.