Conflict Management The International Centre of Excellence (ICE)

Course Overview

Wherever two or more people come together, there is bound to be conflict. This course will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

By the end of this program, you will be able to

  • Understand what conflict and conflict resolution mean
  • Identify the difference between Conflict and Collision
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques 

The International Centre of Excellence (ICE) is a renowned and registered private educational, training and consultancy institution.  ICE is also fully approved by the United Arab Emirates Ministry of Education and fully endorsed by the South African Embassy to render high-value, world-class education and training programs and services to corporate entities, banking and financial institutions, the aviation sector, hospitality and tourism sectors, motor industries and educational institutions. ICE recognizes the importance of the English language for flourishing businesses/individuals and has the qualified competence and experience to render internationally benchmarked services whilst incorporating successful learning methodologies. Training outcomes and resulting recommendations from major corporate brands, governmental institutions and individuals is a proof of ICE’s high quality deliverables.

See all The International Centre of Excellence (ICE) courses

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