Course details
Tivoli Business Service Manager provides tools to model and track the status of business processes. Business service models use rules to create a hierarchy of related business services. The rules and service models show the immediate business impact of low-level service outages on higher-level business services. In this course you learn how to develop, manage, and build service models, configure service dashboards, and manage a Tivoli Business Service Manager deployment. You will learn how to use the Jazz for Service Management tools to visualize service model data and data from other applications. You will also learn to customize dashboard content for different target audiences and platforms, including mobile devices.
Pre-Requisites
You should have the following skills:
- General Business Service Manager concepts
- Experience with Tivoli Netcool/OMNIbus
- General understanding of DB2 database, schema, and instance concepts and configuration
- General understanding of user and group name repository concepts, such as LDAP
Course Location
About Global Knowledge Egypt
Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.
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