IBM Tealeaf 8.8 is a suite of customer experience management solutions which analyze visitor interactions on websites and mobile devices to help organizations deliver an optimal digital experience.

In order to successfully implement Tealeaf, all stakeholders must have a good understanding of Tealeaf's core use cases, functionalities, and its potential for their business. This course enables users to identify their immediate and long term goals for Tealeaf usage and assign the appropriate resources to the adoption effort.

Target Audience:

This basic course is for anyone whose job responsibility includes managing Tealeaf deployment, support, usage, or who is interested in learning more about Tealeaf.

Prerequisites:

There are no prerequisites for this course. 

Content:

  • Sharing the common uses for Tealeaf and their benefits. 
  • Searching for and replaying sessions to discover and analyze customer experience issues.
  • Building reports to monitor issues and key metrics.

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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