This course focuses on the tools within IBM Tealeaf cxView that enable you to proactively manage your online channel and understand why customers complete or abandon online processes. By providing real-time awareness to key business performance indicators, automatic visibility when metrics are trending above or below historical averages, and the ability to drill down from these metrics to understand the cause of business process abandonment, IBM Tealeaf cxView exposes the cost of customer experience obstacles to your business.
This intermediate course is specifically designed for business analysts who will use IBM Tealeaf cxView to build Scorecards, Dashboards andTop Mover charts. All IBM Tealeaf administrators and event modelers who will be supporting these efforts should also attend.
It is recommended that the following courses be taken as prerequisites prior to taking this course:
- IBM Tealeaf Fundamentals 8.8 (9F090)
- IBM Tealeaf Customer Experience 8.8 Events and Reports (9F100)
- Course Overview
- Unit 1. Introduction to Advanced Reporting
- Unit 2. Top Movers
- Unit 3. Business Process Scorecards
- Unit 4. KPI Scorecards
- Unit 5. Dashboards
- Unit 6. Report Templates
- Review and Summary
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