- Fees / Price TBA
- Duration 3 Days
- Locations Masaken Sheraton
This course introduces you to the fundamental concepts of managing a Service Desk using IBM SmartCloud Control Desk. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to create and resolve service requests, incidents, and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.
This basic course is for anyone who uses SmartCloud Control Desk for Service Desk and Service Catalog functions, or works with Service Requests, Incidents, or Problems.
You should complete one of the following courses or have equivalent knowledge and work experience:
- IBM SmartCloud Control Desk 7.5 Foundations (Self-Paced) (TOS34)
- IBM SmartCloud Control Desk 7.5 Foundations (Instructor-Led) (TP350)
- Service Management
- The Service Desk
- Service Requests, Incidents, and Problems
- The Service Catalog
- Self Service
- Service Level Agreements
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