This course describes the Case Analyzer services and the data provided in the Case Analyzer store, which is essential for developing analytic reports and dashboards. It covers the analytic tools provided with IBM Case Manager.

You work with a fully functioning IBM Case Manager 5.2 system to practice the skills required to create custom dashboards to monitor case activity

Target Audience:

  • This intermediate course is for:A Business Analyst responsible for scoping the high-level solution and planning reports.A Solution Architect responsible for developing the overall design, and assisting the Business Analyst with complex case and data modeling.A System Administrator responsible for configuring Case Analyzer and property auditing.An Application Developer responsible for designing solution reports.


  • Understand Case Analyzer services and the data provided to  support reporting and monitoring.
  • Acquire the knowledge and skills to expose custom case properties  to the Case Analyzer store and create custom dashboards to monitor case activity

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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