This course explores different options for customizing and extending the features of IBM Case Manager including developing widgets.

Target Audience:

This intermediate course is for developers who are responsible for:Customizing and extending the IBM Case Manager features by developing widgetsBuilding a customized user interface for IBM Case ManagerAnyone who needs to know the IBM Case Manager customization.


  • Customize the Case Manager Client User Interface
  • Customize the banner and the login page
  • Associate a custom icon for a MIME type
  • Modify labels in the IBM Case Manager Client
  • Create a Viewer Map for PDF files
  • View the Microsoft Word documents in the FileNet Viewer
  • Edit the existing help topics
  • Create a help plug-in
  • Customize the toolbar to implement actions
  • Add a custom action as a menu item
  • Use Scripts to Customize Case Manager Client
  • Use Script Adapter to customize the Case client
  • Create catalog and widget definition JSON files
  • Implement a custom widget (Custom search
  • Define widget properties, and add event handling for your widget
  • Build and deploy the widget package with an EAR file
  • Troubleshoot
  • Update an existing widgets package with new widgets (Custom case comment widget as an example)
  • Uninstall a custom widget package in IBM Case Manager
  • Implement External Data Services (EDS
  • Create a toolbar button to start a task
  • Dynamically add a choice list to a case property C
  • Validate the data based on a step response
  • Create a case custom workbench page
  • Configure your system for the workbench page
  • Add a Script Adapter to filter In-baskets
  • Add a Script Adapter to filter cases
  • Develop Custom Widget
  • Create an IBM Content Navigator plug-in project in Eclipse
  • Check the sample EDS configuration
  • Change the field status dynamically for a property
  • Add an external choice list with EDS
  • Create dependent choice lists with EDS
  • Prefill an initial value for a case property
  • Set the case property field status as required
  • Appendix: Steps to set up the sample External Data Service


  • Intermediate level expertise in the following technologies:
  • Java
  • Dojo
  • JavaScript
  • JSON
  • HyperText Markup Language (HTML 5)
  • Cascading Style Sheets (CSS3)
  • Experience with Eclipse IDE for developing applications.
  • Familiarity with deploying applications in WebSphere Application Server.
  • Familiarity with Case Management concepts
  • Recommended prerequisite courses:
  • F215 - IBM Case Manager 5.2 Introduction to Case Manager
  • F212 - IBM Case Manager 5.2: Build a Case Manager Solution
  • F120 - IBM Content Navigator 2.0.2: Customize and Extend the Features

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