IATA - Passenger Ground Services Diploma Petra Travel & Tourism Institute
Price: TBA
  • Location: Jordan
  • Duration: 5 Days

    Course details

    Course Overview

    • Understand how airlines and airports operate in relation to the provision of passenger services.
    • Learn about passenger and baggage check-in & boarding procedures, Including passengers with special needs.
    • Interpret the respective regulatory requirements related to passenger and baggage transport.
    • Understand how computer reservations and departure control systems operate.
    • Ensure safe and secure passenger & baggage transport.
    • Provide superior customer service in a demanding customer facing environment.
    • Learn about the latest technological innovations in passenger services.
    • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel.
    • Introduction to airport & airline operations.
    • Computer Reservations (CRS) and Departure Control Systems (DCS) functions.
    • Passenger & Baggage check-in procedures (airport & o-site).
    • Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging.
    • Dangerous Goods regulations awareness for passenger service agents.
    • Managing passenger interactions.
    • Aviation security procedures for passenger & baggage transport.
    • Enhanced passenger facilitation, latest innovations and career opportunities.

    Accreditation & Certification

    • IATA - Passenger Services Certification
    • Jordan Ministry Of Education
    • Petra Travel & Tourism Institute

    Pre-requisite: 

    • Previous Airport Services Experience
    • Secondary / High School Leaving Certificate / College Diploma / University Degree
    • Basic Math Skills
    • Good English Skills

    Course Language: 

    • Arabic
    • English

    Course Examination Language: 

    • English
    Updated on 08 November, 2015

    Course Location

    About Petra Travel & Tourism Institute

    Petra Arab Human Restheirces Development & Ttheirism Sciences Company - a newly established Company with Head Offices in Amman- Jordan to Own, Manage & Operate Academic, Educational & career training Institutes in Jordan, MENA and the Gulf Region in the Travel & Ttheirism Industry

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