IATA - Passenger Ground Services Diploma Petra Travel & Tourism Institute
Price: TBA
  • Locations: Jordan
  • Duration: 5 Days

Course details

Course Overview

  • Understand how airlines and airports operate in relation to the provision of passenger services.
  • Learn about passenger and baggage check-in & boarding procedures, Including passengers with special needs.
  • Interpret the respective regulatory requirements related to passenger and baggage transport.
  • Understand how computer reservations and departure control systems operate.
  • Ensure safe and secure passenger & baggage transport.
  • Provide superior customer service in a demanding customer facing environment.
  • Learn about the latest technological innovations in passenger services.
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel.
  • Introduction to airport & airline operations.
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions.
  • Passenger & Baggage check-in procedures (airport & o-site).
  • Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging.
  • Dangerous Goods regulations awareness for passenger service agents.
  • Managing passenger interactions.
  • Aviation security procedures for passenger & baggage transport.
  • Enhanced passenger facilitation, latest innovations and career opportunities.

Accreditation & Certification

  • IATA - Passenger Services Certification
  • Jordan Ministry Of Education
  • Petra Travel & Tourism Institute


  • Previous Airport Services Experience
  • Secondary / High School Leaving Certificate / College Diploma / University Degree
  • Basic Math Skills
  • Good English Skills

Course Language: 

  • Arabic
  • English

Course Examination Language: 

  • English

Course Location

About Petra Travel & Tourism Institute

Petra Arab Human Restheirces Development & Ttheirism Sciences Company - a newly established Company with Head Offices in Amman- Jordan to Own, Manage & Operate Academic, Educational & career training Institutes in Jordan, MENA and the Gulf Region in the Travel & Ttheirism Industry

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