- Duration: Flexible
Course details
15 lectures with 1 hour of video content, with supporting PDF materials- 7 step process designed specifically for dealing with difficult conversations.
- Remain calm and deliver a message in a clear and concise way manner.
- Feel comfortable and assured when having a difficult conversation that the other person is respected and appreciated
- Provides real life examples and the chance to practice and develop what you have learned
- This course is ideal for anyone who wants to significantly improve their communication skills
This course is designed to help you improve your communication skills and become completely relaxed and comfortable when engaging in difficult conversations. You will learn a simple and effective seven step process that you can use when approaching a difficult conversation. It also provides real life examples and the chance to practice and develop what you have learned.
Greg Henriques, the teacher of this course is a beacon for personal growth. He has founded and runs weGrow, a website dedicated to well being and personal improvement. He has also completed 2 Ironman triathlons, 7 marathons and is certified in NLP. His passion and dedication to contributing to mental well-being and expertise contributes to the effectiveness of this course
The course is tailored for anyone who wants to significantly improve communication skills. You will learn a clear structure designed specifically for delivering a difficult conversation. If you want to feel comfortable and assured when having a difficult conversation and be certain to deliver a message while insuring the other person is respected and appreciated than this course is for you.
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Preparing for your conversation- Welcome
- Say hi and tell your fellow students why you're taking this course
- Share your new course with your friends!
- Preparing your problem statement
- Getting into the right state
- Preparation Sheet
- Presenting your problem statement
- Asking your critical question
- Listening to the other person
- Agreeing on next steps
- Finishing the conversation
- Separation at work
- Breaking up
- Flatmate discussion
- Bonus - Crucial conversations
- Bonus - Feedback
- Course Quiz
About OfCourse
OfCourse Learning is one of the UK's leading e-learning providers, with over 700 expert-led online courses. Their course categories range from well-being and health to personal and career development. Their courses contain numerous video-lectures, downloadable written materials and engaging assessments. Whether you want to learn sign language, become an excel whizz, or need the latest stress-busting techniques, OfCourse has something for everyone.
There are several reasons why students are choosing OfCourse to learn a new skill.
- All courses are taught by verified experts
- Students enjoy 24/7 access to their courses
- Courses can be accessed on any device
- Students get lifetime access to their courses so they can work at their own pace
- On completion, students receive a course certificate from a recognised educational institution
- Become a part of a global learning community where you can talk with teachers and students about the course
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