HR and Quality Management BLI Consulting & Training

Course details

Most problems that any company can have are ultimately people-problems. Human resources quality management is therefore critical to the success of any company, especially as environments in which companies operate are becoming more competitive.

Course Objectives

  • Build quality improvement teams and projects.
  • Define Total Quality Management, Philosophy and Principles
  • Use advanced techniques in Total Quality Management
  • Manage Human Resources In a Total Quality Environment
  • Describe managerial and operational roles of HRM and the contribution these make to organizational effectiveness and employee well-being
  • Inter-relationship between HRM strategy and specific HR roles and functions, such as, job analysis and design; recruitment and selection; training and development; performance management and enhancement; reward management, compliance with legislation and management of employee relations.

Course Outlines


  • Importance of Quality Tools
  • Performance Indicators
  • Measuring Business Performance

Managing Human Resources

  • Introduction to Human Resource Strategic HRM
  • Human Resources Planning
  • Job Analysis and Job Design
  • Acquiring Human Resources: Recruitment, Selection and Orientation
  • Developing the Human Resource: Learning & Development, Training and Management Development
  • Rewarding Employees: Performance Appraisal, Compensation Including Job Evaluation
  • Grievances & Discipline
  • Employee Safety, Health and Welfare
  • Industrial and Labor Relations
  • International Human Resources Management (IHRM)
  • Other Emerging Issues

Performance and Quality Management

  • Total quality management (TQM)
  • Consequences of total quality
  • Costs of total quality
  • Valuable tools for quality
  • Identifying and recognizing accomplishment
  • Management by objectives rather than by tasks

Restructuring Work and Organization

  • Explaining the meaning of work
  • Job design
  • How work design and different organizational designs affect HRM

Human Resource Development

  • HRD within HRM
  • Connection between HRD and strategy
  • Ideas of workplace learning
  • Development in knowledge management and e–learning

Total Quality Tools

Integrated Methods and Measurement

Workshop wrap up.

About BLI Consulting & Training

We_They was founded in 1988 with the aim of providing first class training and consulting services, enabling our clients to improve and sustain a valuable competitive advantage, hence, making a positive contribution towards their success. Working closely with national and multi-national companies, we offer global experience coupled with practical, local expertise.  

We aim to deliver innovative yet practical business solutions, from concept formation to implementation and evaluation. BLI’s depth of service and global reach translates into seasoned knowledge for tailoring our services to our clients’ specific needs. 

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