Overview:

IT organizations struggle with business-IT alignment and business service management. Challenges are that IT organizations often cannot accurately define what they do, and IT may not understand the priority of IT projects to the business. By defining your IT services, you will start to build your service catalog and take steps toward service portfolio management. In this class, you will learn how to define and value IT services in business terms to understand the services with the highest value to your business. You will practice defining IT services and get take-home tools and templates you can use in your own organization to rapidly build your service portfolio. You'll learn to identify your stakeholders and work with them to understand their priorities and needs.For organizations implementing ITIL, our ITIL in action materials will help you take active steps towards successful implementation. All students will learn best practices from a variety of frameworks to help you effectively turn theory into practice. You will learn key principles from IT Infrastructure Library (ITIL), COBIT, and Management of Risk (M_o_R) that can be applied from a practical approach to enable your IT service strategy

18 PMI PDUs

Objectives:

  • The IT service delivery model
  • Identify IT services
  • Create a product offering
  • Identify risks to the enterprise
  • Assign value to the elements of IT services
  • Build the stakeholder questionnaire
  • Rank the IT service

Content:

  • Managing IT Services Aligned With The Business
  • Benefits of Managing IT Services
  • Defining IT Services
  • Valuing IT Services

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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