IT organizations struggle with business-IT alignment and business service management. In this class, you will learn how to define and value IT services in business terms to understand the services with the highest value to your business. You will practice defining IT services and get take-home tools and templates you can use in your own organization to rapidly build your service portfolio. You'll learn to identify your stakeholders and work with them to understand their priorities and needs.
For organizations implementing ITIL, Global Knowledge's ITIL in action materials will help you take active steps towards successful implementation. All students will learn best practices from a variety of frameworks to help you effectively turn theory into practice. You will learn key principles from IT Infrastructure Library (ITIL), COBIT, and Management of Risk (M_o_R) that can be applied from a practical approach to enable your IT service strategy