Course details
One of the keys to running a successful business is providing excellent customer support. Study shows that you can increase your sales and productivity by a whopping 400% just by offering great customer support.
When your clients need help and can't get it immediately or find somewhere to get it, they get frustrated and angry which is what you don't want. Let's face it, running your business takes up so much of your time that you can't provide the support your… + Read More
Course details
One of the keys to running a successful business is providing excellent customer support. Study shows that you can increase your sales and productivity by a whopping 400% just by offering great customer support.
When your clients need help and can't get it immediately or find somewhere to get it, they get frustrated and angry which is what you don't want. Let's face it, running your business takes up so much of your time that you can't provide the support your clients deserve. That's why it's time to create a forum to better assist them.
In this course, you will learn how to create a forum that will alleviate so much time and headache off your plate.
Some of the features of the forum created in this course includes:
WYSIWYG Editors
Compose your questions or post replies with the built-in text editors, TinyMCE, JCE Editor, RedactorJS and many more! Add some fun into your text with BBCodes, too.
Remote Publishing
Even if you are away from your computer, you can still post by emailing to a pre-defined email address in your forum where it fetches your posts from the mailbox and automatically post in the discussions for you.
Attachments
Make your posts interesting by inserting images, PDFs and videos into discussions. It will also make reading posts easily understood.
Favorite Posts
You can keep the best posts above the rest by setting them into favorites. It works like a bookmark for posts.
Code Syntax
Advanced users can customize posts by adding in special codes into the discussions.
URL Tagging
You can attach URLs that are relevant to the forum to better cross-refer your posts.
Tagging
Tag your discussions with relevant keywords for future reference and easy searchability.
Location Services
Share and tag the location of your discussions with images of maps, powered by Google Maps.
User Roles
Assign users to a specific group and limit what they can see or do.
Badges & Points
Award user badges and points based on their interaction and involvement in the forum.
DEMO
You can see the demo forum of what you will be creating here.
The Bottom Line
When you take care of your clients, they will continue taking care of you.
Extra Resources
For more resources, click here
Updated on 22 March, 2018 - Read Less
