How to counsel staff to improve their performance.

Course details

Once you've explored how to set goals and provide direction for individuals, as well as how to coach people to improve their skills and to improve their confidence and motivation; there is another aspect to consider.

In this module we examine the situation where the all leadership and coaching skills learned so far in your role no longer seem to apply because the individual we are leading is still not performing satisfactorily.

In this case it's quite possible that performance counselling is the approach we should take to see if we can lead this individual back from the position of under-performance or non-performance.