Housekeeping Management

Course details

Professional Management of Housekeeping Operations: is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, budgeting and cost control, and the increasingly vital responsibility for environment-safe cleaning, the latest edition of this industry standard also includes new case studies that help students grasp concepts in a real world setting.

What will I learn?

By the end of this course you will be able to:

• The Housekeeping Attendants will clean and maintain guest rooms, public areas, washrooms, floors, and backspace areas daily in an efficient and timely manner ensuring maximum guest satisfaction to the standards of International Hotels & Resorts.

LERAN RESPONSIBILITIES For Housekeeping:

Sign in, pick up keys and room assignments in Housekeeping office. Return items and sign out at end of day.
Correctly clean all assigned guest rooms to FH&R standards.
Report necessary maintenance to your supervisor.
Return and properly tag all lost and found articles in the Housekeeping Office.
Check assigned floors, including storage areas, for required cleaning throughout the day (ie; burnt light bulbs black marks on walls and paint marks on suppliers).
Clean, sweep, vacuum and mop the floor in guest rooms, public spaces, sorting area, storage closets and chute rooms.
Fill guest requests in a timely and efficient manner. Pick up soiled linen, sort and empty linen bins throughout the day.
Re-stock Room Attendant carts and return to proper backspace parking location.
Provide courteous, professional service and maintain a good working relationship with your own colleagues and all departments.
Ensure a safe work environment for you and co-workers and uphold safety guidelines provided by the dept.
Complete all other duties as assigned.