The most important person to any business is the customer, client or guest. The overall objective of this programme is to help you focus on their needs, not yours and solve their problems.

The most difficult customers can actually become your best customer. By the end of this programme the participants will be able to develop their attitude, customer service and problem solving skills that will convert difficult customers/ guests to your best customer.

We_They is a joint venture company set up by Bahrain Duty Free Shop Complex BSC and Aer Rianta International Middle East, in 2001. BIRD is a provider of quality training and consultancy services to corporate and non-corporate clients.

Apart from our regular planned corporate courses in different fields such as Retail, Management Development, Human Resources and Business English, we also customize courses to suit your company’s unique needs.

BIRD is also an accredited body conducting courses in association with City & Guilds International, The Chartered Institute of Purchasing and Supply (CIPS), The Institute of Leadership and Management (ILM) and LCCI International Qualifications.

See all Bahrain International Retail Development Centre courses

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