It’s no fun being on the receiving end of a frustrated angry shouting caller who just had a bad customer experience and out to get his/her revenge, particularly when the caller’s issue was not your fault. This one day program will teach you a simple but powerful 3 step process that will help you calm angry callers down and regain and maintain control of the call and handle the situation confidently and professionally help your caller diffuse his/her strong emotions and concentrate on working together collaboratively to resolve his/her issue..

“Premium Quality is not accidental. It is the end product of continuous hard work, quality monitoring mechanisms and updates. These processes have been developed & refined over years. Only in this way we can consistently produce and deliver the high caliber instructor led training and high quality training materials and courseware Scitron is noted for. “

Training has successfully provided it's customers with high quality training materials and ready to deliver courseware packages as well as tailored trraining delivery through our cadre of international highly experienced trainers and consultants. We take pride in providing you with complete high quality training material and courseware packages as well as tailored training solutions customized tto your organizations specific needs covering a variety of organizational training needs by teaming up with the top training providers, trainers, instructional designers and key note speakers from around the globe.

Harnessing the enterprise of those vital business executives who will make the difference creates competitive advantages, wealth and growth. Aiming to enhance the caliber of both your company's technical & Administrative Personnel done through our international Team of consultants and trainers that has a thorough understanding of the world of business as well as all technical issues related.

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