Course details
This course is specifically designed to improve participant’s effectiveness when using the telephone.
Case studies, simulations and role plays will be drawn from participants own business backgrounds in order to target specific requirements and ease skill transfer back at work place.
Target audience
All front liners, sales staff, reception staff and staff from support functions who interface regularly with the customers on the telephone.
Updated on 08 November, 2015Course Location
About Bahrain International Retail Development Centre
We_They is a joint venture company set up by Bahrain Duty Free Shop Complex BSC and Aer Rianta International Middle East, in 2001. BIRD is a provider of quality training and consultancy services to corporate and non-corporate clients.
Apart from our regular planned corporate courses in different fields such as Retail, Management Development, Human Resources and Business English, we also customize courses to suit your company’s unique needs.
BIRD is also an accredited body conducting courses in association with City & Guilds International, The Chartered Institute of Purchasing and Supply (CIPS), The Institute of Leadership and Management (ILM) and LCCI International Qualifications.
See all Bahrain International Retail Development Centre courses- Diploma in Customer Service: Telephone Etiquette Alpha AcademyAED 92
AED 1,175Duration: Upto 11 Hours - Telephone Skills Diploma Global EdulinkAED 133Duration: Upto 16 Hours
