Course details
IATA - UFTAA Ground Operations Management is the key to success for today's airline and airport ground operations professionals. The Course is designed for ground operations professionals and anyone with experience in the field of ground handling or wanting to learn about managing ground operations at an airport. This course covers below topics:Role and Responsibilities of a Station Manager
- The Basics of Budgets and Cost Control
- Corporate and Station Quality Control Programmes - Audits and Reporting
- The Roles of the Civil Aviation Authority in Security
- Security Roles and Responsibilities at an Airport
- The Airline Security Manager
- Security Management Systems (SEMS) for Air Operators
- Airline and Airport Security Challenges
Airside Safety
- Safety at the Airside
- Safety Precautions
- Foreign Object Damange
- Baggage Security
- Baggage Tags
- Reducing Baggage Mishandling
- Baggage Management in Tracing (WorldTracer)
- Simplifying Passenger Handling
- Special Customer Handling
- Important Operational Aspects
- Hygiene Audits and IATA Catering Quality Assurance (ICQA)
- IATA's Roles in Catering
- Development of the SGHA
- The Standard Ground Handling Agreement (SGHA)in Context
- Liability and Idemnity
- Designing an Organisational Structure for a Station
- Target-Setting for Station and Staff
- Monitoring and Evaluating Performance
- Behavior Modification
Eligibility / Requirements
No prior experience required to take this course.
Course Location
About Sharaf Aviation Services Academy
Sharaf Aviation Services Academy, a division of Sharaf Travel L.L.C, is a respected and trusted Aviation Academy in the UAE.
Established in 2012, its primary aim is to offer comprehensive and industry relevant courses that are carefully researched and updated to cover all aspects of the airline and travel business.
The curriculum at the academy is designed by Industry experts to stimulate the minds of our alumni and provide an interactive learning experience..
Our aim is to impart training which will lead to high levels of customer satisfaction and there will be a focus on innovation and improvement. Our course content is designed to provide a productive and stimulating learning environment with the latest learning tools and facilities provided for the students and staff.
Sharaf Aviation Services is at the forefront of constantly introducing new ideas and innovations, making it one of the most recognized and respected Institutions in the region. Among our many new additions are business skill programmes, on line training modules, field trips and soft skill courses.
Our founding principle is based on providing an ideal learning experience for our students. Along with this we instill the learning of core values and integrity which is the cornerstone of our mission in enhancing the knowledge base in a holistic manner at SASA.
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