Course details
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
Course Outline
1 - Understanding Customer Service
- Describe Customer Service
- Identify Customer Expectations
- Commit Yourself to Providing Excellent Customer Service
2 - Focusing on the Customer
- Create a Positive First Impression
- Identify and Help Meet the Customer’s Needs
- Create a Positive Last Impression
3 - Handling Complaints
- Make it Easy for Customers to Complain
- Resolve the Problem
- Cope with Upset and Difficult Customers
4 - Delivering Excellent Customer Service on the Telephone
- Answer the Telephone
- Project a Positive Image Using Your Voice
- Transfer Calls
- Take Meaningful Messages
5 - Coping With Stress
- Describe Stress
- Take Preventive Measures
- Overcome Stress
Course Location
About New Horizons Ireland
With a very convenient location next to Jervis street in Dublin 1, we offer a wide range of IT and business skills courses and we can also send our instructors to your location.
We are 100% Irish owned, but we are also part of the largest independent IT Training Provider, New Horizons Computer Learning Centres who deliver more courses than any other IT training company.
Because we're local, we understand the needs of business and individuals in our community. Whether you choose to take classes in person or online, you're always welcome to call or stop by.
See all New Horizons Ireland courses- CRM - Customer Relationship Management Compliance CentralEUR 12
EUR 121Duration: Upto 3 Hours - Customer Service & Management Adams AcademyEUR 24
EUR 243Duration: Upto 3 Hours
