Course details
The Customer is the heart of every business and employees form the core of the organisation. In this increasingly competitive world, service quality can often differentiate between you and your competitors. Every customer has expectations that accompany their interests and are constantly pitching you against your competitors’ service standards. Building a successful relationship with your customers is key to your business success and creating a consistent customer experience that is unforgettable is crucial to their trust and loyalty in you, leading to solid referrals.
PROGRAMME OBJECTIVES
This course equips participants with skills and knowledge to manage themselves and customers, overcome personal thresholds of stress and roadblocks, to produce quality service, resulting in satisfied customers.
PROGRAMME OUTLINE
- Create Customer FIRST Culture
- Innovative Solutions
- Overcome Roadblocks
- Setting Standards
- Service Recovery
- Personal Action Plans
Course Location
About SMF Centre for Corporate Learning
The Singapore Manufacturing Federation (SMF), formerly known as the Singapore Manufacturers' Association, was first established in 1932. Its main aim is to champion the Singapore manufacturing sector. With a membership of over 2,800 corporate members ranging from MNCs to SMEs, SMa carries out a myriad of activities to enhance the competitive edge of our members.
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