Front Office Management Orient MCT

Course Overview
This highly practical “Front Office Management” training course provides you with all the essential skills, tools and techniques needed to support in office management.
The comprehensive two-day training course concentrates on the practical techniques that you can apply directly to your own workplace. Our training is focused on exploring the fundamental principles of successful office management and incorporates a number of easy to apply, effective tools and techniques that, when applied in the workplace, will allow you to become more confident in your role.

Who is this course for?
Office Managers, Assistants, Administrative Staff, Receptionist, any other personnel facing people on large scale on daily basis.

What will I learn?
You will be able to inuence and communicate to the best of your ability and to develop successful, productive, eective and professional working environment.

Module -1

  • Reception- work role
  • First Impression
  • Telephone etiquettes- Call Process, calls on hold, transferring calls.
  • Real visitor – front desk role
  • Customer service
  • Front desk – presentation, greetings, office, Grooming, Appearance.
  • Effective Communication- Voice tone, posture-gestures, body language.
  • Handling difficult customers.
  • Handling complaints

Module-2

  • Business Correspondence- Business letters, Emails, Fax,
  • Effective written Communication
  • Administration – documentation, filling, mails, travel arraignments, hotel bookings.
  • Work Planning
  • Time Management
  • Microsoft Outlook usage

Benefits of the Course:

  • Effective Office Management
  • Efficient working environment
  • Better results with your job
  • Effective utilization of the resources.

Course Assessment:
One on One Reviews and Follow ups with the student after the course.

Entry Requirements:
Should know Basic English Language


Orient MCT is a leading Training and Management Consulting firm, which helps individuals and organizations to realize their true potential.
In today’s competitive business environment, corporates are increasingly looking for ways to boost employee performance and effectiveness. At Orient MCT, we believe people are biggest asset of a company and can produce outstanding results if nurtured properly. Our practical result-oriented training programs deliver measurable improvements at all levels of an organization.
We provide a powerful learning experience that will remain with the participants throughout their life, combining analytic rigour, a result-oriented approach and inspirational delivery technique.
We offer solutions that foster creative and innovative techniques to develop new ways of thinking; promote personal and professional development; improve organization’s quality and productivity, and Orient people through initiatives to help build a strong and fulfilling career.
Our programs range from Leadership to Sales, from Health and Safety to Financial Services, from technology to soft-skills, customized and catered to your individual business needs.
Orient MCT is a leading Training and Management Consulting firm, which helps individuals and organizations to realize their true potential.
In today’s competitive business environment, corporates are increasingly looking for ways to boost employee performance and effectiveness. At Orient MCT, we believe people are biggest asset of a company and can produce outstanding results if nurtured properly. Our practical result-oriented training programs deliver measurable improvements at all levels of an organization.
We provide a powerful learning experience that will remain with the participants throughout their life, combining analytic rigour, a result-oriented approach and inspirational delivery technique.

Services:

We offer solutions that foster creative and innovative techniques to develop new ways of thinking; promote personal and professional development; improve organization’s quality and productivity, and Orient people through initiatives to help build a strong and fulfilling career.
Our programs range from Leadership to Sales, from Health and Safety to Financial Services, from technology to soft-skills, customized and catered to your individual business needs.

Approach:

  • Accurately identify and understand specific demographic traits & skills gap
  • Quantify and measure loss of productivity in business due to these gaps
  • Develop customized workshops and programs to address these gaps
  • Provide accurate measurements on productivity improvements after the workshops
  • Follow-up after delivery to monitor and report on workshop effectiveness

 

See all Orient MCT courses

Office Management Related Questions

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