In Retail, selling in isolation of ensuring a positive customer experience does not work in terms of increasing sales – they go hand in hand. There are techniques you can learn to “sell”, you can acquire knowledge about what you are selling, and you can develop skills in selling. However, by considering the customer experience throughout – how the customer feels and makes decisions throughout the buying process, you will be able to develop a two way RELATIONSHIP. this is one of the key points this two day selling skills course specifically designed for front line retail sales professionals.
At the core of this training course, participants will learn and practice a proven, step-by-step sales questioning technique that can be put into action immediately, in any sales situation. This powerful sales questioning technique is all about asking the right questions in a particular sequence. It follows a specific questioning model so they can lead retail customers professionally and confidently through the buying experience.
Course participants will understand how to structure a best practice sales / service conversation with customers which is most likely to deliver efficiency (speed) and effectiveness (ease and rapport), whilst at the same time developing techniques to better question customers around lifestyle needs, build lasting relationships, adapt their communication style, having trust, retention and increased ‘sales through service’ at the heart of what they do.
About Scitron Training
“Premium Quality is not accidental. It is the end product of continuous hard work, quality monitoring mechanisms and updates. These processes have been developed & refined over years. Only in this way we can consistently produce and deliver the high caliber instructor led training and high quality training materials and courseware Scitron is noted for. “
Training has successfully provided it's customers with high quality training materials and ready to deliver courseware packages as well as tailored trraining delivery through our cadre of international highly experienced trainers and consultants. We take pride in providing you with complete high quality training material and courseware packages as well as tailored training solutions customized tto your organizations specific needs covering a variety of organizational training needs by teaming up with the top training providers, trainers, instructional designers and key note speakers from around the globe.
Harnessing the enterprise of those vital business executives who will make the difference creates competitive advantages, wealth and growth. Aiming to enhance the caliber of both your company's technical & Administrative Personnel done through our international Team of consultants and trainers that has a thorough understanding of the world of business as well as all technical issues related.See all Scitron Training courses