Front Line Management

Course details

For newly appointed front-line managers, team leaders, supervisors and other people who require a solid foundation in front-line management skills.

Also project team leaders; Specialists who regularly operate within the front-line management group; Inpidual contributors on a progression plan for a front-line management role; People who would like to increase their portfolio of competencies and enhance their promotion opportunities.

• The role of the front-line manager
• Effective planning techniques
• Managing your priorities
• Delegation
• Decision making
• Problem solving
• Running effective meetings
• Communication skills
• Interpersonal skills
• Motivation techniques
• Managing performance
• Key aspects of human resource management

Learning objectives

In todayÂ’s dynamic business environment, it is vitally important to ensure that front-line employees are managed in an effective way. To prepare you for your role as front-line managers, it is necessary to provide you with a comprehensive set of people and business-management skills.

This course is designed to provide front-line managers with a range of proven skills and techniques that will enable you to manage your business and your employees effectively.

At the end of this course you will:

• Understand the role of the front-line manager
• Be able to manage personal transition
• Set goals and align with objectives
• Manage your time effectively
• Apply proven techniques in, planning, problem solving, and decision making
• Develop performing teams
• Use effective verbal and non-verbal communications
• Understand key aspects of Human Resources