Front Desk - Receptionist

Course details

Our professional Receptionist - Front Desk training program is designed and customized from the UAE Job viewpoint, which will make you a professional in managing front desk operations and interacting with your customers.
Our course concentrates on the essential skills, tools and techniques needed to support in office management.
It can be applied directly to your own workplace and will allow you to become more confident in your role.

Who is this course for?

• Personnel facing people on large scale on daily basis, 
• Office Managers, 
• Office Assistants, 
• Office secretary
• Administrative Staff, 
• Receptionist

What will I learn?
Introduction and Course Overview

• Getting to Know You
• The Role of the Receptionist
• Communication
• Questioning Techniques
• Listening Skills
• Telephone Skills 
• Professional Handling of Incoming Calls
• Dealing with Anger
• A Personal Action Plan

How will I benefit from taking this course?

• Effective Office Management
• Understand the importance of the Receptionist role in delivering excellence in customer care
• Have a common understanding of what exceptional customer care looks like, and gain tips and tactics to demonstrate this level of service
• Understand the importance, and use of, the telephone in delivering exceptional customer service

How will I be assessed?
Assessment is optional.

1. To obtain an attested Certificate from KHDA( Knowledge and Human Development Authority) - An evaluation will be held at the end of the course and an attested certificate is then issued from the Authority
2. A certificate of completion is available upon request for students not undertaking assessment who have attended at least 75% of the course.

Updated on 02 January, 2019