CPHQ Certified Professional in Healthcare Quality

Course details

• Know the basic concepts, technical and tools  used in Total Quality   Management
• Understand the focus on Patient safety and  eliminations of medical  error
• Know leadership's role in translating strategic goals  into  quality outcomes
• Identify key concepts in Strategic management Healthcare process for healthcare quality.
• Identify  key concepts and useful tools for effective information  management
• To use statistical analysis and data interpretation tools commonly used in performance improvement
• Identify  areas of focus in risk, utilization  and case management processes
• Identify  key concepts  for implementing change management innovation
• Understand six main steps for FMEA
• Understand test-taking tips for CPHQ  exam
• Understand the main topics of CPHQ  exam
• Obtain the CPHQ exam  characteristics
• Identify tools/resources to assist in exam  preparation

• Course Introduction
• Introducing Pre-course test about CPHQ
• Healthcare Quality Concepts, Foundation and Tools
• The Healthcare Delivery Systems
• Q&A Healthcare Quality Concepts, Foundation and Tools

• Information management - Design and Data Collection
• Information management - Measurement and Analysis
• Information management - Communication
• Performance/Quality  Measurement  and Improvement Tools
• Q&A on Quality measurement & Tools
• Outbreak Investigation

• Performance/Quality Measurement and Improvement Planning
• Performance/Quality Measurement  and Improvement Implementation and Evaluation
• Performance/Quality Measurement and Improvement Medical Staff
• Performance/Quality  Measurement  and Improvement Reviews
• Performance/Quality Measurement and  Improvement  & Trainings Education
• Q&A on Performance Improvement

• Quality System Management
• Management &  Leadership Strategic
• Strategic Planning and Management Operational
• Patient safety Strategic & Operational
• Q&A on Patient safety  
• Mock Exam