- Payment Terms: Enquire
- Location: Dubai Media City - Dubai
- Duration / Course length: 4 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
Team Leader / First Line Manager - 4 day courseThe Team Leader / First Line Manager - Management and Leadership Development Programme is a fantastic grounding for any team leader/first line manager who wishes to learn some of the basic principles of team leadership/line management.
One of the main objectives for learners attending this course is to learn how to communicate effectively and build trust and commitment within their teams. This course provides this in addition to the key principles on performance management.
What will I learn?
By the end of this course you will be able to:
Understand the role of the leader and identify your own leadership style.
Pinpoint opportunities to develop and maintain credibility and trust within your team
State the qualities of a successful team.
Identify the various roles within your team and identify ways in which you can develop a balance of skills.
Use established communication techniques to develop and build productive relationships within the team.
Confidently tackle common performance issues and deal effectively with conflict that may arise from within the team.
What will it cover?
How to become an inspirational leader
The difference between leadership and management
The role of trust and respect in effective team leadership
Identifying your leadership style
How to build a successful team
The key characteristics of groups and teams
The stages of team development and the practical actions a manager can take
The dynamics of effective teams
Team roles
Building a balanced team to achieve SMART objectives
How create a culture of clear accountability
The manager as an effective communicator
The importance of open communication
Communication using empathy and building effective relationships in the team
Keeping your team informed
Using social/behavioural styles effectively
Maintaining confidentiality
The effects of attitudes, perception and cultures on interpretation when communicating in the workplace
How to build relationships that create trust, open dialogue, and full transparency
Driving performance through motivation
The purpose and benefits of appraisals and performance reviews
Roles and responsibilities of individuals in appraisals and performance reviews
Conducting the appraisal interview
Providing feedback and motivation during performance review
How to make decisions that are based on productivity, not politics
Monitoring performance throughout the year
How to give and receive feedback
The importance of feedback to improve communication and performance
Feedback techniques to motivate and increase performance
Inviting and accepting feedback to improve your own performance
How to deal with Conflict Management
Identify causes of conflict at work
Describe the stages in the development of conflict
Explain the effects of conflict on individual and team performance at work
Explain a recognised technique to minimise and resolve conflict in the workplace
Describe how to promote a positive atmosphere in order to minimise the adverse effects of
conflict in the workplace
How to use assertiveness to drive outcomes and the ability to overcome adversity and resistance
Updated on 16 September, 2019
Eligibility / Requirements
There are no eligibility requirements.
Course Location
About Results Driven Group
Results Driven Group (RDG) offer CMI and ILM Qualifications & Professional Development Training Courses in Management, Leadership and Coaching from level 3 to level 7. RDG offer a comprehensive list of open courses in the UK and Dubai and specialise in bespoke skills training, professional qualifications and professional development solutions.
With over 20 years experience in the training industry, RDG have established an excellent reputation for the delivery of highly customised and flexible training. All of RDG's courses are designed around business needs, are results-oriented and focused on ensuring a solid ROI, through pre-course analysis and post-course follow-up. Candidates will start their training journey with a comprehensive analysis of their needs, carried out by experienced trainers. Completing a training course that is made relevant to their professional profile, experience and expectations, participants will enjoy the benefits of learning next to their teams during an in-house training programme, or next to a group of like-minded professionals during one of our open courses timetabled throughout the year.
Results Driven Group has built its success in the training industry upon the ability to listen to learners' needs, and by offering great learning flexibility throughout the whole service offered to customers. To help learners achieve learning success throughout your in-house training programme, RDG will make its training courses relevant to your business objectives. RDG have been working with a range of diverse organisations, both in the public and private sectors, from medium to large organisations.
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